Backup failed on FILE-SERVER-01
UnreadMonitoring SystemFrom: [email protected]To: [email protected]
The nightly backup did not complete.
Device: FILE-SERVER-01look up device
Severity: criticalset priority
The right ticket, from the very first email.
Turn customer requests and monitoring alerts into accurately routed tickets in Autotask, ConnectWise, or HaloPSA. You define the matching, extraction, and routing rules. MSPintegrations takes it from there.
Trusted by thousands of MSPs over two decades.
From inbox to service deskIllustrative example
Your routing rulesmatched
Device from emailFILE-SERVER-01Configuration item found in PSA
Account on device recordAcme ServicesInferred from configuration item
Severity: criticalCritical priorityMapped from incoming alert
Service ticketCreated in your PSA
Backup failed on FILE-SERVER-01
AccountAcme Services
Configuration itemFILE-SERVER-01linked
PriorityCriticalfrom email
Built for the PSA you already use
Your rules. Your service desk. No manual handoff.
Human requests and automated alerts land in the same inbox, but they rarely need the same treatment. Give each source its own logic and keep the context your technicians need.
Explore email processingRecognize the source
Match customers, monitoring tools, and threaded replies by the rules you configure.
Keep the useful details
Pull device IDs, alert severity, and custom fields from subjects and message bodies.
Route it to the right place
Create or update the PSA ticket with the correct account, contact, device, and context.
Start where the work starts.
Four trigger modules start automations from emails, schedules, forms, or PSA events.
Email ProcessingTurn incoming messages into complete, correctly routed tickets.Scheduled TasksRun recurring work against your PSA on your schedule.FormsCollect structured requests and put each submission to work.PSA WorkflowsRespond to changes in tickets, companies, and contacts.
Need more control? Extend any automation with the Developer Toolkit or AI Toolkit. Need to connect two service desks? Explore PSA Sync.
Build the rule that fits your process.
Configure the conditions and actions that determine how incoming messages are handled in your PSA.
See it for yourself
Built for the way MSPs actually work.
Hear from the teams putting their own automation rules to work.
Email2AT is great - no issues. Just gets the job done. I like the customisability and granularity.
The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month. There is nothing not to like! Your support has been great and the product just works as advertised.
Put your process in charge.
Show us how your team works. We'll show you what it can automate.