Optimize your network management and streamline your IT workflows with PRTG and Autotask integration by MSPintegrations.
Integrate PRTG with Autotask to automate network monitoring and service operations. Capture alerts, update tickets, and reduce manual tasks for consistent network health and improved service delivery.
Key Benefits for Your IT Operations
Seamless Alert Management
Automatically convert PRTG alerts into Autotask tickets, ensuring that no critical issue goes unnoticed.
Enhanced Ticket Accuracy
Link alerts to existing tickets and update them in real-time, improving documentation and resolution accuracy.
Efficient Resource Utilization
Automatically generate tickets with relevant Autotask configuration items, saving time and ensuring precise asset tracking.
Use Cases
Proactive Issue Resolution:
Use PRTG alerts to trigger immediate ticket creation in Autotask when network anomalies are detected, such as device downtime, ensuring rapid response and minimal downtime.
Comprehensive Configuration Management:
Automatically search and associate alerts with existing configuration items, or create new ones, maintaining an up-to-date asset inventory.
Detailed Alert Insights and Automation:
Extract detailed data from PRTG alert emails to create or update Autotask tickets with precise details using MSPintegrations workflows.
Frequently Asked Questions
- How does PRTG integrate with Autotask?:
PRTG sends email alerts to MSPintegrations, which then parses the emails to automatically create or update tickets in Autotask.
- Can existing tickets be updated with new PRTG alerts?:
Yes. MSPintegrations can locate existing Autotask tickets and update them with new information from subsequent PRTG alerts.
- Is it possible to automatically handle new devices detected by PRTG?:
Absolutely. MSPintegrations workflows can automatically create new configuration items in Autotask if the device is detected by PRTG and not yet cataloged.
Why Choose MSPintegrations?
Tailored for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for PRTG Ecosystem
Built to integrate effortlessly with PRTG.
Focus on What Matters
Minimize disruptions and free up your engineers to focus on strategic initiatives.
Get Started Today
Sign up for a FREE trial and see how easy it is to transform your PRTG-Autotask workflows. MSPintegrations is the key to smoother ticket management, fewer manual tasks, and faster problem resolution