Simplify Network Management with Seamless Meraki & Autotask Integration
Automate workflows, reduce manual tasks, and keep your Autotask environment in sync with Meraki’s powerful network infrastructure. MSPintegrations ensures that your team stays ahead with automated alerts, ticket creation, and actionable data.
Key Benefits for Your IT Operations
Automated Ticket Creation from Network Events
Automatically generate and assign tickets in Autotask when Meraki detects issues or threshold breaches, such as device outages or bandwidth overloads. Say goodbye to missed incidents and manual ticket logging.
Centralized Visibility Across Systems
Consolidate Meraki network alerts within Autotask to maintain a complete, real-time view of your clients’ networks and devices. No more switching between tools to manage incidents.
Reduce Manual Work with Smart Alerting
Critical alerts like WAN failures or device offline notifications are routed directly to your technicians, ensuring faster resolution times without manual monitoring.
Use Cases
Automated Ticket Routing for Device Failures:
When Meraki detects a switch or access point failure, the Meraki controller sends an email to MSPintegrations which automatically creates a ticket in Autotask, assigns it to the appropriate organization and adds relevant diagnostic data.
SLA Compliance through Real-Time Alerting:
Ensure SLA commitments are met by instantly capturing network issues. The Autotask-Meraki integration enables precise logging of event timestamps, helping you track resolution times and stay compliant with your clients’ service agreements.
Proactive Client Communication:
Keep clients informed before they experience downtime. Use Autotask to automate status updates based on Meraki alerts, ensuring transparency and fostering trust with your clients.
Frequently Asked Questions
- How does the Meraki-Autotask integration improve efficiency?:
The integration eliminates manual Autotask ticket creation and routing by automating workflows. It also consolidates key network events into Autotask, reducing the need to monitor multiple dashboards and improving response times.
- What types of events from Meraki trigger Autotask tickets?:
The integration can be configured to create tickets for events like device outages, bandwidth limits being reached, WAN failovers, and firmware update failures. You decide what’s critical for your workflows.
- Can we customize alert thresholds and workflows?:
Yes! The integration allows full customization of event triggers and workflows, ensuring only the most relevant alerts generate tickets. This avoids alert fatigue and keeps your team focused on what matters most.
Why Choose MSPintegrations?
Tailored for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for Meraki Ecosystem
Built to integrate effortlessly with Meraki.
Focus on What Matters
Minimize disruptions and free up your engineers to focus on strategic initiatives.
Get Started Today
Sign up for a FREE trial and see how easy it is to transform your Meraki-Autotask workflows. MSPintegrations is the key to smoother ticket management, fewer manual tasks, and faster problem resolution