Simplify Ubiquiti UniFi Management in Autotask with Automated Ticketing

MSPintegrations seamlessly connects Ubiquiti UniFi with Autotask, automating your workflow from the moment a wireless access point (WAP) goes offline to when the problem is resolved. Stop wasting time manually updating tickets—let us handle the automation, so your team can focus on high-value tasks.

Key Benefits for Your IT Operations


Automated Ticket Creation for Critical Network Events

When a UniFi access point or device goes offline, MSPintegrations instantly generates a ticket in Autotask. The correct organization and device details are automatically assigned, ensuring the right technician handles the issue—faster resolution, fewer missed alerts.

Seamless Ticket Updates When Issues Are Resolved

No more manual follow-ups. When a UniFi device comes back online, MSPintegrations locates the original Autotask ticket and updates its status or marks it as resolved. Keep your ticketing system clean and accurate, boosting operational efficiency.

Proactive Maintenance with Software Update Alerts

Stay ahead of system failures with automated software update tickets. When UniFi controllers require an update, MSPintegrations creates a ticket in Autotask and assigns it to the correct organization. Reduce downtime and ensure your clients’ networks are always up-to-date.

Use Cases

Proactive Monitoring & Instant Ticketing:

When an access point in a client’s network goes offline, MSPintegrations creates a new ticket in Autotask with all relevant details—customer name, device ID, and issue description. Technicians are notified immediately, minimizing downtime for end-users. The ticket is automatically associated to the correct Autotask organization and asset.


Auto-Closing Tickets When Devices Reconnect:

Save time and eliminate unnecessary admin work. If a previously downed device reconnects, MSPintegrations finds the original ticket and marks it as complete. This ensures your technicians only focus on unresolved issues without manual ticket intervention.


Simplified Maintenance Scheduling with Software Updates:

UniFi controllers often need software updates to maintain optimal performance. MSPintegrations detects when an update is required and automatically creates an Autotask ticket. Assign the task to the appropriate technician, keeping systems secure and up-to-date with minimal effort.

Frequently Asked Questions

  • How does MSPintegrations detect when a UniFi device goes offline?:

    You will configure your UniFi controller to route its notification emails to an email address monitored by MSPintegrations. When the UniFi controller detects a UniFi device is offline, it will send an email to MSPintegrations, which will then interpret that email and create or update a ticket in Autotask.

  • Can MSPintegrations update an existing ticket when a device reconnects?:

    Yes, MSPintegrations searches Autotask for the original ticket related to the device. If found, the ticket is automatically updated or marked as resolved, ensuring your technicians don’t have to close tickets manually.

  • What happens if multiple UniFi devices go offline at once?:

    MSPintegrations will generate individual Autotask tickets for each affected device. This ensures clear visibility into which devices are affected and what actions need to be taken.

  • Can I customize the way tickets are assigned to organizations in Autotask?:

    Yes, MSPintegrations allows for flexible ticket assignments based on your preferences, ensuring tickets are routed to the right organization and technician automatically. You can choose the value for every field on the ticket that is created, including User-Defined Fields.

  • How difficult is the setup process?:

    MSPintegrations is a powerful tool that is infinitely flexible and very customizable. You should plan to spend a couple hours learning the system and configuring the logic to work with UniFi. We are also happy to help!

Why Choose MSPintegrations?


Tailored for Autotask Users

Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.

Designed for Ubiquiti UniFi Ecosystem

Built to integrate effortlessly with Ubiquiti UniFi.

Focus on What Matters

Minimize disruptions and free up your engineers to focus on strategic initiatives.

Get Started Today

Sign up for a FREE trial and see how easy it is to transform your Ubiquiti UniFi-Autotask workflows. MSPintegrations is the key to smoother ticket management, fewer manual tasks, and faster problem resolution