Automate Your Ticketing Workflow Between Kaseya VSA and Autotask
MSPintegrations intercepts Kaseya VSA email alerts to automatically generate tickets and assets in Autotask, streamlining your IT workflows and keeping your data organized and up-to-date.
Key Benefits for Your IT Operations
Accurate Ticket Matching for Seamless Incident Management
Never lose track of an alert. MSPintegrations ensures that every Kaseya VSA alert is correctly matched with the appropriate device and customer in Autotask, preventing duplicate tickets and improving response times.
Automated Ticket Updates Based on Device Status
When a device in Kaseya goes offline, MSPintegrations automatically creates a corresponding ticket in Autotask. If the device comes back online, the integration locates the original ticket and updates or completes it—without manual intervention.
Unified Ticketing for Consistent Alert Management
Multiple alerts for the same incident? No problem. MSPintegrations ensures that all related alerts from Kaseya VSA are linked to a single Autotask ticket, keeping communication and resolution efforts streamlined.
Use Cases
Automatic Ticket Creation for Offline Devices:
If a monitored device in Kaseya VSA goes offline, MSPintegrations instantly creates a ticket in Autotask with the correct customer and device details. This allows technicians to jump into action without delays.
Instant Ticket Updates When Devices Go Offline or Online:
If a device monitored by Kaseya VSA goes offline, MSPintegrations creates a ticket in Autotask and assigns it to the relevant customer. Once the device is back online, the original ticket is updated or marked as complete—without technician intervention.
Consolidating Alerts to Avoid Duplicate Tickets:
In situations where Kaseya generates multiple alerts for the same issue, MSPintegrations ensures that all alerts are grouped under a single ticket in Autotask, keeping your workflow streamlined and organized.
Frequently Asked Questions
- Can MSPintegrations create new assets in Autotask?:
Yes, MSPintegrations intercepts email alerts from Kaseya VSA and can automatically generate new asset records in Autotask when a previously unknown device sends an alert.
- How does the integration handle ticket duplication?:
When multiple alerts for the same incident are generated by Kaseya VSA, MSPintegrations consolidates them into a single ticket in Autotask, preventing redundant tickets and ensuring technicians stay focused on resolving the issue.
- What happens when a device returns online after going offline?:
MSPintegrations updates the original Autotask ticket when a device comes back online, either marking it as complete or updating the status to reflect the latest information—keeping your ticket queue accurate.
Why Choose MSPintegrations?
Tailored for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for Kaseya VSA Ecosystem
Built to integrate effortlessly with Kaseya VSA.
Focus on What Matters
Minimize disruptions and free up your engineers to focus on strategic initiatives.
Get Started Today
Sign up for a FREE trial and see how easy it is to transform your Kaseya VSA-Autotask workflows. MSPintegrations is the key to smoother ticket management, fewer manual tasks, and faster problem resolution