Effortlessly Connect and Sync with Partner MSPs Using Autotask-to-Autotask Integration
Seamlessly collaborate with other MSPs by synchronizing tickets, updates, and data between Autotask instances. Enhance accuracy, streamline workflows, and ensure clarity in communication with your partner companies.
Key Benefits for Your IT Operations
Boost Collaboration with Partner MSPs
Easily manage cross-company tickets with accurate, real-time updates. By connecting two Autotask instances, you enable seamless ticket exchange with partner MSPs. Each ticket update is instantly reflected across both instances, keeping both teams aligned, minimizing errors, and fostering efficient collaboration.
Ensure Accurate Tracking with Synced Ticket Numbers
Maintain clear records and prevent ticket confusion. This integration preserves each company’s unique ticket numbers, reducing any mix-ups and eliminating the risk of miscommunication. Stay organized as each ticket ID aligns perfectly between companies, making ticket management easier and more reliable.
Streamline Workflows and Save Time on Manual Entries
Say goodbye to redundant data entry and manual ticket updates. With automatic ticket synchronization, your teams no longer need to duplicate efforts or manually update statuses. This streamlined process frees up time for more important tasks, boosting overall productivity while ensuring that your ticket data remains accurate and up to date.
Use Cases
Multi-MSP Client Support:
Collaborate on shared clients without missing a beat. For MSPs supporting the same clients, this integration provides an efficient way to manage shared tickets. Both companies receive ticket updates instantly, ensuring aligned responses and a consistent customer experience.
Outsourced Service Desk Operations:
Maintain real-time visibility into outsourced tickets. When outsourcing part of your service desk operations to another MSP, the Autotask-to-Autotask integration allows your team to stay in the loop with ticket updates, changes in status, and resolutions—keeping your clients informed with minimal delay.
Managing Complex, Multi-Team Projects:
Coordinate across teams with ease on large-scale projects. For projects involving multiple MSPs or teams, the integration enables precise tracking of each ticket as it progresses. Gain visibility into task ownership, status, and updates from all participating teams for smooth project execution.
Migrations:
Transitioning between Autotask instances? Our integration helps you avoid data gaps by automatically keeping all ticket data in sync across the old and new instances, making migrations smooth and hassle-free.
Frequently Asked Questions
- How does the integration handle ticket updates between two Autotask instances?:
Each time a ticket update is made in one Autotask instance, an email is automatically sent to MSPintegrations. MSPintegrations finds the corresponding ticket in the other Autotask and updates it. This ensures that both companies see the same information without needing manual updates.
- Will this integration maintain unique ticket IDs for each company?:
Yes, the integration keeps each company’s ticket number intact, mapping updates accurately between instances so that each company can track tickets according to their own internal ticketing structure.
- Is it possible to limit which tickets are shared with the partner MSP?:
Yes, the integration uses emails sent from Autotask. You can modify your Autotask Workflow Rules to only sync relevant tickets to the partner MSP, keeping the data exchange relevant and controlled.
- What happens if a ticket is resolved in one Autotask instance?:
This behavior is customizable. Once a ticket is marked as resolved in one instance, the status change can be automatically reflected in the other instance, or a note can be added. This will maintain consistency and accurate reporting across both MSPs.
Why Choose MSPintegrations?
Tailored for Autotask Users
Purpose-built for IT teams who rely on Autotask for managing customer relationships and support.
Designed for Autotask to Autotask Ecosystem
Built to integrate effortlessly with Autotask to Autotask.
Focus on What Matters
Minimize disruptions and free up your engineers to focus on strategic initiatives.
Get Started Today
Sign up for a FREE trial and see how easy it is to transform your Autotask to Autotask-Autotask workflows. MSPintegrations is the key to smoother ticket management, fewer manual tasks, and faster problem resolution