Email2AT allows you to create fully customized inbound email workflows for Autotask.
Extract text using regular expressions and text matching. Create and update any available Autotask API entity (tickets, accounts, configuration items, contracts, billing items, etc).
Use MSPintegrations to intelligently process emails destined for Autotask
Extract text from any part of the email, and use that text to associate a new Autotask ticket to the correct organization, contact, asset, or contract.
When a monitoring tool sends multiple emails over the lifecycle of a single incident, MSPintegrations will associate all the emails to a single Autotask ticket.
If you can dream it, and if the Autotask API supports it, you can build it with MSPintegrations. Create specific workflows for specific problems.
testimonials
"The best tool I have used working in IT since 1999"
u/Servinal // Reddit
The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month.
There is nothing not to like! Your support has been great and the product just works as advertised.
Email2AT is marvelous! Exactly what we were looking for, it will save 1-1.5 hrs per day for every person in our provisioning team once we finish testing and switch it on for everyone. They're using a shared inbox with 28,000 messages in it (!) and manually selecting the emails relating to their tickets! Email2AT has enabled us to automate email imports into ticket notes.
It was easy to set up, and quite enjoyable to learn how to get the most out of it.
I am very impressed by the rapid response to questions, and especially some bespoke (and unprompted!) development that went on to help what we were doing work better.
We used to use Autotask's built-in email processor, but switched to Email2AT.
With Email2AT, I can create workflows that were not possible before, which allows me to save time.
Support is super helpful. Every question or idea I have come up with, they have had a solution for. Very impressed.
To a friend in the MSP industry, I would say that Email2AT is a must have for any MSP that uses Autotask and wants to save time, reduce duplicate tickets, and create better working workflows.
Copyright © 2009-2024 MSPintegrations. All Rights Reserved.