Email2AT is marvelous! Exactly what we were looking for, it will save 1-1.5 hrs per day for every person in our provisioning team once we finish testing and switch it on for everyone. They're using a shared inbox with 28,000 messages in it (!) and manually selecting the emails relating to their tickets! Email2AT has enabled us to automate email imports into ticket notes.
It was easy to set up, and quite enjoyable to learn how to get the most out of it.
I am very impressed by the rapid response to questions, and especially some bespoke (and unprompted!) development that went on to help what we were doing work better.