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Email2aT
Email2AT allows you to create fully-customized inbound email workflows for Autotask.
Extract text using regular expressions and text matching. Create and update any available Autotask API entity (tickets, accounts, configuration items, contracts, billing items, etc).
The product works great for us! I cannot imagine managing inbound tickets without it. The ability to parse the data and get the information into the ticket the way we need it to saves us hours a month.
There is nothing not to like! Your support has been great and the product just works as advertised.
The product is awesome, couldn’t run my business without it. And the support is top notch.
With Email2AT, I have been able to automate more processes than with our old email parser. Email2AT gives us access to additional fields. Also, tickets get created faster due to push versus pop account checking.
Email2AT blows away what we have used in the past.
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